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I still haven't received a shipping confirmation after making a bank transfer, even though I transferred the amount a long time ago.

If this happens, it's best to contact our customer service and attach a copy of your bank statement. Besides the amount that has been transferred, the following information should be clearly stated on the bank statement:
Account number;
Name of account holder;
Account holder's town/city;
Bank name;
Bank town/city;
IBAN number;
BIC code;
Reference used for the payment;
Account number to which the payment was made.

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