Shopping Cart

What happens if I am not at home when the package is delivered?

In the event that you are not at home during the third delivery attempt of Hermes/Yodel and your parcel does not fit in the mailbox, your parcel will be delivered at a Hermes/Yodel near you. (Shipments up to 15 kg are sent via Hermes, above 15 kg with Yodel) If you don't collect the package within the set period (15 calendar days) at the relevant service point, Yodel will return the package to us. Hermes returns the package after the 3rd delivery moment.

Have more questions? Submit a request